Shipping & Returns
**Shipping and Returns Policy*
Effective Date: [01.01.2024]
1. **Shipping Zones:** We offer shipping within the United Kingdom.
2. **Shipping Methods:** We use reputable courier services for all deliveries. Shipping methods include standard and express options.
3. **Delivery Time:** Delivery times may vary depending on the shipping method selected and the destination. Standard delivery typically takes 2-5 business days, while express delivery usually takes 1-2 business days. However, please note that these are estimated delivery times, and delays may occur. **Shipping Costs** 1.
**Standard Shipping:** We offer free standard shipping for orders over a specified amount, as stated on our website. For orders below this amount, a flat fee is charged.
2. **Express Shipping:** Express shipping is available at an additional cost, which is clearly displayed during the checkout process.
3. **Additional Charges:** In some cases, there may be additional shipping charges for oversized or heavy items. These charges will be clearly stated on the product page and during checkout.
**Order Processing** 1. Orders are typically processed within 1-2 business days.
2. Customers will receive an email confirmation with tracking information once their order has been shipped.
**Returns and Refunds** We aim to provide a hassle-free return process in compliance with UK trading laws. If you're not completely satisfied with your purchase, you may return it under the following conditions:
1. **Return Period:** You have 14 days from the date of delivery to initiate a return.
2. **Eligibility:** Items must be in their original, unused condition and in their original packaging.
3. **Return Process:** To initiate a return, please contact our customer support team. You will be provided with a return authorization and instructions on how to return the item.
4. **Return Shipping:** Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
5. **Refunds:** Once the returned item is received and inspected, we will issue a refund to the original payment method within a reasonable timeframe.
**Exemptions**
1. Customised or personalised items may not be eligible for returns unless they are damaged or defective.
2. Perishable goods, such as food items, cannot be returned.
3. Gift cards are non-refundable.
**Customer Support** If you have any questions or concerns regarding our shipping and returns policy, please contact our customer support team at blockoffclothing@gmail.com .
**Legal Compliance** This shipping and returns policy is in compliance with UK trading laws. Please refer to the relevant UK consumer protection laws for more information. **Policy Changes** We reserve the right to update and modify this policy as necessary. Any changes will be posted on our website, and the effective date at the top of this policy will be updated accordingly. It is the customer's responsibility to review the policy periodically.